For Medical Professionals

“Made me EXCITED ABOUT NURSING AGAIN, and made me real­ize how impor­tant it is to take care of myself.” ~ Staff Nurse

“(Dr. Ray­mond) explains a very seri­ous sub­ject in a way that brings laugh­ter and a feel­ing of relief. I have a feel­ing of hope…I THINK I’LL STAY IN THE NURSING PROFESSION.” ~ RN

“She has a won­der­ful per­son­al­ity and changed the dynam­ics of the entire audi­ence! Great lec­ture. It made me real­ize how impor­tant my well-being is in regards to how well patients will be treated.” ~ AW, Nurse

“He who laughs, lasts!” ~Mary Pet­ti­bone Poole

Cre­ated for the staff of a regional can­cer treat­ment cen­ter, our cus­tomiz­able 2 hour pre­sen­ta­tion addresses team­work, atti­tude, the power of pos­i­tive feed­back in alter­ing coworker behav­ior, and the effects of bul­ly­ing on patient out­comes in the health­care work­place. And, any­thing else that ails your hos­pi­tal or health­care workplace.

What do you wish your staff could be? Pro­vide them the tools so that they may become joy­ous and fully engaged in medicine.

The ‘Spa Hos­pi­tal’ addresses our patients’ needs with low or no cost tech­niques adapted from those used at spas. Atten­tion will also be given to recep­tion and depar­ture from unit, patient pri­vacy con­cerns, and their last­ing impres­sion with reviews of med­ical lit­er­a­ture sup­port­ing these techniques.

“Dr. Ray­mond needs to give this fab­u­lous pre­sen­ta­tion to every M.D., nurse, and tech­ni­cian… She def­i­nitely thinks “out­side the box!!” ~ RN

“Stim­u­lat­ing; thought pro­vok­ing; excit­ing” ~ RN

“We’ve been work­ing on way to increase patient sat­is­fac­tion, I can hardly wait to try some of your ideas.” ~ RN

Explore cre­ative solu­tions in a prac­ti­cal, effi­cient and eco­nom­i­cal plan to iden­tify hot but­tons which spark bad behav­ior and cre­ate a sense of com­mu­nity in your hospital.

“Fast, focused, and timely. Enter­tain­ing, prac­ti­cal pre­sen­ta­tion on an area nurses often ignore — the effect of rude­ness on our care of patients and our own job sat­is­fac­tion. No more busi­ness as usual!” ~ KC, Endoscopy Unit Director

“…really hit the points we wanted to stress with our med­ical staff with our Ser­vice Excel­lence Program…couldn’t come at a bet­ter time.” ~ Exec­u­tive VP

“This issue is on everyone’s mind, but seems to be “the ele­phant in the room that no one talks about.” Thanks (to) your sug­ges­tions and good humor, I have vowed to address aggres­sive behav­ior on the spot and not stew about it.” ~ LS RN

“In today’s fast paced world we have for­got­ten how to treat peo­ple. We need to return to old-fashioned val­ues and cour­tesy.” ~ Nurs­ing Administrator

The mal­prac­tice attor­neys tell us that sim­ple bad out­come is not enough to gen­er­ate big money “jack­pot jus­tice”; the attor­neys crave a ‘ser­vice lapse’ bonus. Juries don’t ‘get’ the med­i­cine, but all have been exposed to rude behav­ior. How can doc­tors improve their patients’ per­cep­tions, their expec­ta­tions of care, to immu­nize them­selves against suits?

“Doc­tors’ offices are ter­ri­ble in cus­tomer service…Why? Because we can.” ~ MD

“Excel­lent, con­cise, enter­tain­ing, infor­ma­tive. We can make a change and have a voice.” ~ MD

“Dr. Ray­mond deliv­ers in a crisp and riv­et­ing form … [I liked best] the pro­mo­tion of cur­rent leg­is­la­tion for tort reform.” ~ MD

The role of women in the work­place as employer and employee is fraught with dif­fi­culty as we lack the tools to com­fort­ably be in charge, when we really want to be friends.

The social­iza­tion of women in child­hood to play well together, and to avoid being labeled ‘bossy’, causes women physi­cians to have expe­ri­ence con­flict in the estrogen-laden hier­ar­chy of medicine.